Terms and Conditions
1. Introduction
Welcome to TCH Gear, a local, outdoor recreation store in Grawn, Michigan. By using our website (www.tchgear.com) and purchasing from us, you agree to the following terms and conditions. Please review them carefully. If you do not agree, please discontinue use of the website.
2. Account and Information Accuracy
When you create an account or place an order with us, you agree to provide current, complete, and accurate information. You are responsible for ensuring that any information you provide is correct, and we may cancel orders if we detect discrepancies. Should any details change, please update your account to reflect accurate information.
3. Orders, Pricing & Availability
We strive to provide accurate product descriptions and pricing. However, errors may occasionally occur. TCH Gear reserves the right to cancel or correct any order that contains pricing or availability errors, even after an order confirmation has been sent. If an item is out of stock or a pricing error occurs, we will notify you and provide a full refund if necessary.
4. Returns & Defective Merchandise
- Defective Merchandise: Returns are accepted only for products that are found defective upon receipt.
- You may choose between a replacement (pending availability) or a full refund for non-firearm defective items.
- If the item was damaged during shipping, TCH Gear is not responsible, and you must file a claim with the shipping carrier directly.
- For defective items, please contact us immediately at 231-357-1711 to request a return label.
- Non-Returnable Items: Some items may be non-returnable due to their nature (e.g., certain firearm-related products). We will clearly indicate these restrictions on the product page.
5. Product Restrictions
Certain products sold by TCH Gear, such as firearms and ammunition, are subject to federal, state, and local regulations. By purchasing these products, you confirm that you are of legal age and meet all eligibility requirements. It is your responsibility to ensure that you comply with the laws of your area. We may require you to provide proof of eligibility before completing a sale.
6. Shipping Policy
We will ship your order in a timely manner and provide tracking information. Please note that we are not responsible for shipping delays caused by third-party carriers. Any items lost or damaged during transit must be claimed with the carrier.
7. Limitation of Liability
TCH Gear is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the total value of the products purchased. We are not liable for issues beyond our control, such as shipping delays or errors made by third-party services.
8. Dispute Resolution & Arbitration
We aim to resolve any issues or disputes quickly and fairly. However, if a legal dispute arises:
- You agree that any dispute related to your use of our website or purchase of our products will be resolved through binding arbitration rather than in court.
- Arbitration will take place in Michigan, with a neutral arbitrator, and no class action lawsuits or jury trials will be permitted.
- The decision of the arbitrator will be final and enforceable in court.
9. Privacy
Your use of our website is subject to our Privacy Policy. We take your privacy seriously and will use your personal information only as outlined in our Privacy Policy. By using our site, you agree to the collection and use of information in accordance with that policy.
10. Changes to Terms
We reserve the right to update or modify these terms at any time. Changes will be posted on our website, and continued use of the site following any changes indicates your acceptance of the modified terms.
11. Contact Us
If you have any questions or concerns about these Terms & Conditions, feel free to contact us.
- By email: [email protected]
- By phone number: 231-357-1711